FAQs

  • We don't have a dive shop yet. We partner with local Shark Hero Dive Shops. We will provide you with a meeting point with your booking confirmation email.

  • You will get a full refund if you notify us the day before your scheduled dives and provide a doctor’s certificate stating that you are ill and should not dive. There are no refunds for last-minute same-day cancellations.

  • Yes. We require your certification to ensure you have the skill level to enjoy the experience and have excellent buoyancy so that you protect the ecosystem and sharks. If you are Open Water Certified, you may request an advanced certification, and you will be set to go in only 2 days.

    However, we do have non-scuba diver experiences that bring you up close and personal to both the Masters of the Seas and Sharks including our shark snorkeling experience and our citizen science shark tagging experience. With luck, even boat riders who don't wish to go in the water might enjoy the fun.

  • We will go to the research sites that are most viable for the experience you have booked. Currently we visit Jaimes Reef and Drift point.  Dive sites are generally selected by staff according to a combination of factors: divers’ skill level, environmental conditions, latest sighting, where divers have been already, and timing.

  • Our experiences last approximately 5 hours depending on weather conditions.

  • Yes, absolutely. We strongly recommend a private guide if you are a beginner diver, have some hesitations regarding sharks or just want to keep your group or family together.

  • Swimming with sharks does come with a risk, however we follow rigorous protocols, typical of the professional shark diving industry. These protocols are specifically implemented with tested and reliable safety measures to keep you safe.

  • We recommend guests bring the following:

    -Sea sickness medication

    - sunglasses

    - Biodegradable sunblock

    - Cap or hat

    - Towel

    - Dry bag

    - Windbreaker

  • All of our tours include professional photography services for an extra cost. This means that while you are in the water our shark professionals will be capturing your amazing experience. We will edit, and send the photos to your email following the trip.

  • It depends on the experience.
    Our Shark Diving Trips are snorkeling or freediving only, so you do not need to be scuba certified to go on this trip. The tour is open to everyone, from beginner to pro! For our scuba diving tour (with tanks) we require an Advanced Open Water Scuba Diving certification.

  • Our most popular tour, the half-day experience includes water and light snacks. On the full day tours we include a box-lunch.

  • We have multiple dive locations, so it may vary slightly from time to time, but for our regular half day tours usually take between 30-45 minutes to get to the location. On these trips, we never lose sight of shore. During our full day tour or special, long range expeditions it can take up to 2 hours.

  • Once we arrive at the location, the amount of time is quite unpredictable. This may differ based on the ocean current, wind or other oceanographic variables, as well as the proximity to sharks. Sometimes it only takes a few minutes, but sometimes it can take up to few hours for the sharks to arrive.

  • We usually provide an unlimited time to allow you to snorkeling with sharks, but our top priority is always your safety, so it also depends on the sharks behaviour. If they begin to show signs of aggression, your shark-diving professional will ask you to get out of the water to keep you safe.

  • Yes! On our shark-diving tour the action is close to the surface, often you will see shark’s dorsal fins from the boat! You don’t need to dive, or go underwater at all in order to see the sharks.

  • Yes, and it’s so much fun! All pelagic sharks swim close to the surface following our chum line. They usually come very close to the boat and stay around for a long time!

  • All guests are required to fill out a Liability Waiver. You’ll be able to fill out the waiver on the day of the tour or online when you book.

  • At the moment, we only accept cash.

  • Our shark experience is an amazing moment that you can share with your friends but also your family including +12 years old kids under an adult supervision.

  • We see sharks on most of our tours and our team knows how to attract them but as we work with wild animals, please be aware that we cannot guarantee the sighting of pelagic species (this is not captivity).

  • Our booking online is the best way to secure your reservation.

  • You are welcome to bring your own gear, but it is certainly not required. Masks, snorkels, fins, rash guards will be available for you to utilize. 

  • Yes, we do offer private charters. Please contact us.

  • If we have to cancel your trip due to bad weather or any other factor, we refund the entire deposit or reschedule. Please visit our terms and conditions.

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